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Common Errors and Issues

The following are known recording issues in the extension and possible workarounds. The error details are shown on the popup when attempting to record.

Pages with YouTube Videos.

Error Details: Cannot attach to this target

If you encounter this error message and are unable to record pages with YouTube videos, note that recording YouTube is not possible if you have the ‘chrome youtube app’ installed (It’s OK if it’s installed. Everyone does by default).

If this is the case, go to chrome://apps. Click the YouTube app and remove it. Try capturing again.

Here’s a video that shows how to fix this error:

Pages with PDFs extensions.

Error Details: Cannot access a chrome-extension:// URL of different extension

If it happens on a PDF page, its a known issue caused by the latest versions of Chrome. When the page loads an extension, for example - a PDF viewer extension, it’ll break the archiving of PDFs in due to security settings. If it happens on other pages, users can try disabling their other extensions, but the error basically won’t allow one to record if there’s another extension involved, and the PDF viewer is itself another extension. Unfortunately there’s nothing we can do at the moment in the extension. The issue has been reported to Google and we hope it is fixed.

In the meantime, you should be able to archive PDFs using the Desktop App

Have another error or issue?

Since is still new, we’ll need your help with what we should troubleshoot! Please contact us and ask us questions and show us examples.